The PMA Blog

Vulnerability in Management and Leadership

Posted by Deb Cullerton on 5/20/15 8:50 AM

I recently found myself having one coaching session after another with front line managers and team leaders on the virtues of being more vulnerable with their team and colleagues.  It seems that this is one of the leadership qualities we miss in our supervisory onboarding efforts.  They get stuck trying to be more authoritative and show everyone why they are now the manager.  Some feel compelled to know everything and cover up mistakes with justifications.  In their efforts, many end up alienating the very people who once believed they would make a good manager. 

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Topics: All About Teams, Leadership Matters

"Oh No You Didn't" - 7 Tips on Conflict Resolution

Posted by Deb Cullerton on 5/5/15 1:53 PM


 Does this look familar after a five minute meeting? 

We encounter conflict everyday whether it's in the board room or at the airport. Conflict is hard when trust has been established.  Without itconflict can take on a whole new meaning and challange.  Just ask the cat!      
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Topics: All About Teams, Leadership Matters

Engage Your Team with “Mind-Blowing” Customer Service

Posted by Deb Cullerton on 4/22/15 4:28 PM

Listening to customers and delivering truly “mind-blowing” service can be a very effective way to engage your team .  The following anecdote has been relayed countless times as a story of great customer service, but the untold story is the one of how a phenomenal team mobilized to make it happen.

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Topics: Organizational &Talent Development, All About Teams, Leadership Matters, HR Executives

4 Tips for Stretching Your “Team” Training Budget

Posted by Deb Cullerton on 4/1/15 12:42 PM


4 Tips for Stretching Your “Team” Training Budget   

Even if your budget remains untouched, chances are there are not enough resources to handle all the needs you encounter. Especially when those requests are coming from your intact teams (either project or functional). You already take great care to conserve and stretch those training dollars, here are a few additional tips on how you can maintain or increase your impact during leaner times:

 

 

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Topics: Organizational &Talent Development, All About Teams, Trainers and Facilitators, HR Executives

The Difference-Maker: Accountability

Posted by Deb Cullerton on 3/10/15 10:51 AM

Over the 20 years that we've worked with both dysfunctional and highly functional teams, my colleagues and I have seen a key behavior surface as a difference-maker consistently.  Accountability.

Unfortunately,  it has become another buzzword, overused and with so many different interpretations that it has lost much of its meaning. According to Patrick Lencioni, author of the Five Dysfunctions of a Team, “When it comes to teamwork, accountability means the willingness of members to remind one another when they’re not living up to performance standards and results.” 

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Topics: All About Teams, Leadership Matters

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