Listening to customers and delivering truly “mind-blowing” service can be a very effective way to engage your team . The following anecdote has been relayed countless times as a story of great customer service, but the untold story is the one of how a phenomenal team mobilized to make it happen.
4 Tips for Stretching Your “Team” Training Budget
Even if your budget remains untouched, chances are there are not enough resources to handle all the needs you encounter. Especially when those requests are coming from your intact teams (either project or functional). You already take great care to conserve and stretch those training dollars, here are a few additional tips on how you can maintain or increase your impact during leaner times: